Shipping Policy

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Currently, we offer delivery services to customers located in the United States and Canada.The available delivery destinations may vary depending on the service coverage of our partner carriers. If you cannot select your region at checkout, it means that delivery is currently unavailable for that destination.United States:Estimated Delivery Time: 7–12 business days.Canada:Estimated Delivery Time: 7–12 business days. 

Shipping Costs

Shipping costs will be automatically calculated at checkout based on the delivery destination and order details.We may offer free shipping promotions from time to time. If such promotions are currently in progress, the relevant information will be prominently displayed on the checkout page.Once the order has been shipped, the paid shipping costs will not be refunded.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply, depending on the regulations of the destination country or region.These fees are determined by the customs authorities of the destination country and are borne entirely by the customer.

Delivery Delays or Lost Packages

Although we work with trusted logistics providers, delivery delays may still occur due to the following reasons:Customs inspection、Inclement weather conditions、Service disruptions by the logistics carrier、Seasonal demand peaks.If your order does not arrive within the expected timeframe, please contact our customer service team for assistance.

Incorrect Delivery Address

It is the customer's responsibility to provide accurate delivery information at checkout.If an incorrect or incomplete address is provided and the order has already been shipped, we may not be able to correct the delivery address.If your package is returned due to incorrect address information, additional shipping costs may apply when reshipping.

Contact Us